Work

Clarifying an Opaque Retirement Process to Improve Customer Outcomes

Service Design, 2022

Revolutionizing the Grant Application Process for the Federal Government [case study in development]

Design Strategy, 2023

Improving Navigation and Flexibility to Support a Growing Nonprofit Website

Website Redesign, 2019

Translating a Dynamic Brand into an Online Experience

Website Redesign, 2018

Helping Users Access and Manage Library Books

Mobile App Prototype, 2019